Refund policy

Returns & Refunds

We want you to be happy with your Outside the Feed purchase. If something isn't right, please get in touch and we'll do our best to help.

Delivery & fulfilment

We aim to get your order to you as quickly as possible, while making sure everything is produced and packaged with care.

Journals are dispatched from our UK location, usually within 1–3 working days.

Some of our everyday products, including mugs, tote bags and water bottles, are made to order and shipped directly from our producers. Production typically takes 3–5 working days, followed by delivery.

For UK orders, delivery is usually a further 1–5 working days, depending on the delivery service.

For international orders, delivery times vary by destination and shipping method. As a guide, please allow approximately 7–21 days for delivery.

You'll receive a tracking link once your order has been dispatched, where tracking is available.

If your order contains both a journal and a product shipped directly from one of our producers, your items may arrive separately and at different times.

30-day returns

We offer a 30-day return period for eligible items. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be returned in the condition in which you received it unworn or unused, with any original tags attached and, where applicable, in its original packaging. You'll also need your order confirmation or other proof of purchase.

To request a return, please contact us at hello@outside-the-feed.com before sending anything back.

Please do not send a return to an address shown on this page. We'll provide the appropriate return instructions and address when your return has been approved.

For change-of-mind returns, the cost of returning the item is the customer's responsibility unless we have agreed otherwise.

The Week That Was journals

Our journals are fulfilled directly by Outside the Feed from our own UK stock.

If you change your mind about a journal, you can return it within our 30-day return period, provided it is unused and in its original condition.

If a journal arrives damaged, defective or incorrect, please contact us as soon as possible so that we can arrange an appropriate solution.

Products shipped directly from our producers

Some Outside the Feed products are made specifically for your order and shipped directly to you by our trusted production partners.

If you change your mind about a standard, non-personalised product, you can request a return within our 30-day return period, subject to the conditions above.

Because these products are shipped directly from our producers, please contact us before returning anything so we can provide the correct return instructions.

If an item arrives faulty, damaged or incorrectly produced, please contact us with your order number and photographs of the item and packaging. We'll work with you to arrange an appropriate solution, which may include a replacement or refund.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as reasonably possible if:

your item is damaged;
your item is defective;
you received the wrong product;
your product has a printing or manufacturing issue; or
your order is otherwise not as described.

Please email hello@outside-the-feed.com with your order number and, where relevant, photographs showing the problem.

We'll assess the issue and arrange an appropriate remedy, which may include a replacement, repair or refund.

Nothing in this policy affects your statutory rights. If goods are faulty, not as described or otherwise fail to meet the requirements of UK consumer law, your legal rights continue to apply.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different product, size or colour, the simplest option is to return the original item (where eligible) and place a new order.

Non-returnable items

We may be unable to accept returns of:

personalised or clearly customised products;
products that have been worn, used or damaged after delivery;
products returned without prior approval;
gift cards.

Where an item is faulty, damaged or not as described, your statutory rights still apply.

Sale items

Sale items may be returned in accordance with this policy.

Your statutory consumer rights are not affected by a product being sold at a reduced price.

Your legal right to cancel

When you purchase goods from us online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, without needing to give a reason. You then normally have a further 14 days to return the goods.

This statutory cancellation right is separate from our additional 30-day returns policy.

Certain goods, including clearly personalised or customised products, can be excluded from the statutory cancellation right.

European Union customers

If you are ordering from the European Union, you may have additional consumer rights, including a 14-day cooling-off period for eligible online purchases.

Our 30-day returns policy does not reduce any rights you have under applicable consumer law.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

Where a refund is due, it will normally be made to the original payment method.

For statutory cancellations, refunds will be made in accordance with applicable consumer law. This generally means within 14 days of receiving the returned goods, or earlier where the law permits.